FAQ

Check-in is from 15:00 and check out is before 10:00. Early check-in may be possible, but you will need to confirm with our reservation staff in advance.

Yes, you can but after 19:00hrs you will need to get to your property by yourselves as we are unable to offer complimentary pickups from the Hakuba Train Station or Happo Bus Stop. We will email you your security door code after your booking has been confirmed with us and provide you with all of the self-check-in information needed.

Our properties are either accessed by electronic locks or coded door panels which will be emailed to you after your reservation has been confirmed.

Late checkout is subject to availability. Please contact Ski Japan Holidays directly.

Yes, we have luggage storage facilities, you will need to contact Ski Japan Holidays in advance & request.

Yes, free Wi-Fi connection is available in all our properties. Please see the compendium in your chalet or apartment for passwords.

All our guest properties are non-smoking. Please smoke outside of the building, ashtrays are provided.

We offer the following amenities to our guests’ shampoo, conditioner, body soap, liquid hand soap, laundry detergent, toilet paper, tissues, dish washing liquid, dishwasher powder, coffee plunger, kitchen towels, kitchen sponge, and garbage bags.

To be more environmentally friendly, we do not provide toothbrushes, toothpaste, shower caps, cotton swabs, or nightwear. Hair dryers are provided in each bathroom. No edible items such as oil and seasonings are provided either. We do provide tea and coffee satchels, as well as salt and pepper.

Approximately 10 meters to the Happo Shirakaba Ski Slope. Given there is enough snow then you can ski down off Happo directly to the ski room front door very easily.

There is car parking onsite, but space is limited, please let us know and we will arrange space for you.

Yes, in almost all cases. However, a handful of the smaller, local restaurants still only accept cash, so it is advisable to always try to have some cash on hand. Provided you have an ATM card allowing international withdrawals, there are several ATMs you can withdraw cash from, 24 hours a day.

As Hakuba is a big valley with 10 different ski resorts having your own vehicle is certainly helpful. There are shuttle buses which service all the ski resorts, but by using your own vehicle you will have much more freedom.

If you wish to drive a rental car in Japan, you must possess an international drivers permit and your countries driver’s license without both you cannot drive legally in Japan. For further information about driving in Japan please see the Japanese Embassy’s website in your country or the consulate.

Japan enforces a 0 tolerance for drink driving and those who are caught drink driving the penalties are very harsh.

Yes. As we are in the mountains with roads which are often icy and covered in snow 4WD cars with winter snow tires are necessary. Many roads in Hakuba cannot be accessed by 2WD cars during the snowy winter months. If the roads up to the Happo Slopeside Apartments are icy you may not make it in a 2WD car.

Yes, driving your own vehicle is fine. If it is not a 4WD with snow tires, then we stringently recommend you purchase snow chains before you come as you will need them. It would be advisable to arrange these before you come, as even though they sell chains at hardware stores and gasoline stations in Hakuba they may not have the specific size to fit your vehicle.

There are buses with the bus stop being only less than 2-minute walk down from the Happo Slopeside Apartments in front of the Happo Gondola entry point on the road. Free ski shuttles can be taken to access ski resorts throughout the Hakuba Valley, also these will allow you to have easy access to the restaurants, bars and cafes (for the details for each property, please check the bus timetable maps located in your property) In addition, we offer pick up and drop off service from and to the train station/bus terminal in Hakuba at check-in/out as well as rides to the supermarkets for grocery shopping during your stay, so it is possible to get around in Hakuba without a car. We are also happy to help you arrange taxis.

Yes, Japan has a very effective luggage courier system which is fast and reliable. When sending your luggage, please enter the name of the guest booked with us. It is essential to identify your luggage and pre-arrange to deliver it to your accommodation.

Send your luggage to the following address:
Lead Guest Reservation Name
Accommodation Place Name & Apartment: Happo Slopeside Apartments …. Apt. Number?

Ski Japan Holidays
6660 Hokujo Hakuba-mura Kitaazumi-gun Nagano 399-9301
Phone Number: +81(0) 261 72 6663

We'll deliver your luggage to your accommodation and leave it in your booked unit or if the room is not ready store, it onsite or keep at our office until your arrival.

Yes, there are pink luggage courier transfer slips in your apartment, you will need to fill in your details and contact our concierge team to arrange payment and collection.

For customers that are not coming by car, we offer complementary pick up and drop off service from and to the Hakuba Train Station or the Happo Bus Terminal. (If you are coming from or going to a different place in Hakuba, please inquire with our Ski Japan Holidays office.

Please see our Ski Japan Holidays website for all the transport information

We have daily rubbish removal and lite cleaning. Towels are changed every 3 days along with toilet and bathroom clean. After 7 nights stay, we arrange a full apartment clean.

We do but these need to be requested at the time of the booking, as we have limited numbers of these.

Handheld fireworks can be used outside the property, which do not make too much noise. Please make sure you collect the rubbish after using them and dispose of these into the rubbish. Enjoying fireworks after 21:00 hrs. is prohibited by regulation of the Hakuba Village Office and the agreements we have with our neighboring properties.

We do not offer BBQs at our property or have BBQ equipment.

We have 3 supermarkets in Hakuba: A-Coop, The BIG, and Delicia are 5 to 7 mins away from the center of Happo One by car. We arrange complimentary supermarket runs and can be booked in through our concierge team.

Yes, there is a Lawson that is a 15-minute walk from the property.

We do not provide any meals at the properties, as these are fully self-contained deluxe apartments which have everything you need to arrange your own meals. All kitchen utensils, plates, glasses, and cutlery are provided. The kitchen at our property is fully equipped with modern appliances.

We can also arrange private in-house catering if you would like but will require advance notice to make the arrangements.

There are several rental stores very close to the Happo Slopeside Apartments. The closest is Woody Rentals just 20 meters down the road on the right side of the road. Here they have a small selection of rental equipment and a café. Slightly further down the road another 50 meters on the left side you will find the Spicy Rental VIP store and then another 50 meters down on the same side is the Central Snowsports store which does have a much larger selection of equipment. Both Spicy Rentals and the Central Snowsports store can arrange pick up and collection from Slopeside Apartments if you call through to them first.